Refund policy

Last updated: 18 October 2026

7-day money-back guarantee

If Phasa isn't helping you, email [email protected] within 7 days of paying, with your payment reference (it starts with PHS-). We'll refund you in full to your original payment method. Most refunds arrive within 5–10 working days, and always within 30 days of your request. You don't need to give a reason.

Gift and friend codes

Gift purchases can be refunded within 7 days if the codes have not been redeemed. If one code from a Duo or gift purchase has been used, we refund the unused part.

Problems with access

If you paid but can't access the app, tap "Restore my purchase" on the pricing screen or email us. We'll fix it or refund you, even after 7 days.

Your legal rights

This policy adds to, and does not reduce, your rights under the Consumer Protection Act and section 44 of the Electronic Communications and Transactions Act.